Terms of Service

These Terms of Service ("Terms") form a legal agreement between you and Wabot ("we", "us", or "Service Provider") regarding your use of the Wabot software and services ("Service"). Please read them in full before using the Service. Continued use indicates that you have read, understood, and accepted all terms.

1. Service Definition

• Wabot is a WhatsApp business auto-reply SaaS, including local client software + cloud license & API proxy services.
• The Service is intended for licensed small and medium business merchants, used for automatic responses to customer inquiries, menu queries, order notifications, and similar legitimate commercial purposes.
• The Service is not for mass marketing (spam), illegal goods sales, identity falsification, or other uses violating WhatsApp's commercial policies.

2. Account & License

• License Grant: This Service grants you a non-exclusive, non-transferable, revocable limited license for your personal or licensed business entity use.
• Account Responsibility: You are responsible for safeguarding your activation codes, login credentials, and machine passwords. Losses from theft are your responsibility, but you may contact [email protected] to request unbinding and reissuance.
• Device Binding: Each activation code binds to one Windows device by default. To switch devices, request unbinding via the admin panel or email.
• Prohibited Conduct: You may not decompile, reverse-engineer, resell, redistribute, or embed any part of this Service into third-party products for sale.

3. Payment, Renewal & Refund

• Trial: 14-day free trial without payment method. Trial features match the paid version (AI proxy, OCR, voice, customer profiles, etc.).
• Payment: PayPal (global) or Yappy (Panama). Activation codes are auto-issued or renewed upon payment success.
• Refund Policy: Within 7 calendar days from your first paid date, you may email [email protected] for a full refund (no reason required). After 7 days, no refunds, but you retain full access through the subscription period.
• Refund Effect: A refund will simultaneously revoke the related license code, void any associated referral credits, and reverse used promo codes.
• Pricing Changes: We reserve the right to adjust pricing. Customers with locked-in pricing (locked_until) are unaffected during the lock period; others renew at the new price. We notify affected customers by email at least 24 hours before changes take effect.

4. Your Obligations

• Lawful Use: You represent and warrant that your use complies with applicable laws in your jurisdiction, WhatsApp Business API policies, and local tax/data protection requirements.
• Anti-Spam: Mass advertising, unsolicited promotional pushes, or bulk-adding non-customer accounts are prohibited. Violations will result in immediate license revocation without refund.
• Customer Privacy: You are responsible for obtaining your customers' informed consent for automated replies and message processing. We assume no responsibility for the data-processing relationship between you and your customers.
• AI Quota: We set a reasonable monthly AI call cap per client machine (default $5/month estimated cost). Exceeding the cap pauses AI proxy for that machine until next month. Contact [email protected] for higher tiers if expecting heavy use.

5. Intellectual Property

• Wabot software, trademarks, service architecture, and documentation belong to Wabot. This agreement transfers no intellectual property rights.
• Customer data, chat records, and product catalogs you generate during use belong to you; Wabot only stores Service-related metadata per the Privacy Policy.

6. Service Availability & Changes

• We make reasonable efforts to maintain high availability but do not guarantee 100% uptime. Planned maintenance is announced in advance.
• Service may be paused or adjusted due to force majeure (cloud provider failures, network outages, policy changes); for unavailability exceeding 24 hours, we will refund pro-rata or extend validity.
• We reserve the right to upgrade, modify, or discontinue features. Major changes will be notified by email in advance.

7. Termination

• Voluntary Termination: You may close your account anytime by emailing [email protected]. Local software can be uninstalled by you; local data is at your disposal.
• Termination by Us: If you violate these Terms (especially Section 4), we may revoke your activation code after email warning, with pro-rata refund for unused fees (excluding malicious violations).
• Upon termination, your license expires immediately, but local data (chat history, customer profiles, etc.) remains yours.

8. Disclaimer

• The Service is provided "AS IS". We assume no responsibility for:
  • WhatsApp account bans, throttling, or warnings (WhatsApp policies are set by Meta, beyond our control)
  • Business losses from incorrect or inappropriate AI auto-replies (you should configure handoff keywords for sensitive scenarios)
  • Service interruptions due to local client hardware, network, power, or Windows system failures
  • Customer complaints, disputes, or lawsuits arising from your business operations
• Our total liability for the Service is capped at the total amount you actually paid for the Service in the past 12 months.

9. Governing Law & Dispute Resolution

• These Terms shall be governed by and construed under the laws of the Republic of Panama.
• Disputes shall first be resolved through good-faith negotiation; failing that, submitted to courts with jurisdiction in Ciudad de Panamá.
• If consumer protection laws in your jurisdiction (e.g., EU GDPR, China Consumer Rights Protection Law) provide stronger mandatory protections, those provisions prevail to the extent more favorable to you.

10. Changes to Terms

• We may update these Terms from time to time. Material changes (refund policy, pricing mechanism, liability scope) will be notified by email at least 30 days in advance.
• Continued use after changes take effect constitutes acceptance. If you disagree, you may terminate before the effective date and request a pro-rata refund.

11. Contact

• General inquiries: [email protected]
• Billing & refunds: [email protected]
• Technical support: [email protected]
• Legal matters: [email protected]

The Chinese (中文) and Spanish (Español) versions are equally official; in case of ambiguity, the Chinese version prevails for Mainland China and Chinese-speaking customers; other customers may rely primarily on their native-language version.